A Novel Approach To Customer Service and Support

We understand that many other larger, older companies provide things like cable and internet service, but how many of their customers feel like they're a priority? PorchLight understands that ultimately, the customer is who we answer to. You'll never hear things like "guaranteed on-time service" that shows up between 8am and 6pm. You'll never have unexpected service charges on your bill. Here are just a few of the things we do to give our customers the highest level of service available on the market today.

On-Site Neighborhood Technicians

We consider our services to be part of your everyday life and understand the importance of keeping them up and running. That's why we go the extra mile to make sure that any time without them is as short as possible. PorchLight puts technicians on-site in each of our communities, so you rarely have to wait until even the next day for any service issues to be resolved. No more 3-day wait times to get your cable back up and running, or waiting 2 weeks for cable to be installed when you move. With PorchLight, all cable, phone, internet and security services are active the day you move in. It makes a difference, just ask our customers.

Dedicated Service Representatives

We also dedicate a single customer service team to each community. When you call us, they answer, and it's the same team every time. No more entering your account number on a keypad only to say it again 15 minutes later when you get off hold. Our customer service reps know your community, know you, and can get your problem solved.

One Simple Bill to Pay

PorchLight customers get one easy bill for all of their services. It's a lot more convenient than having three, sometimes four other companies to write checks to and interact with every month. MyPorchLight.net, our online customer care application, makes managing your services even easier. With MyPorchLight, you can pay bills online, get exclusive specials offered only to your community, and even request service upgrades and changes.

We're Never Done

We're all about exceeding your expectations. To do that, we have invested in upgraded equipment and added more employees so you can get better service. And that’s really just the beginning of what we’re doing. When you care as much as we do, you stay focused on ways to improve. We are obsessed with being the best at customer service and we will never stop working on it.

Need Customer Service or Technical Support?

Contact our customer care and technical support groups at (719) 325-5400 or support@porchlightcom.com